A: Service Experts Commercial HVAC has joined the Enercare family and now, we are joining forces in an even greater way to better serve our customers. To us, better serving our customers means things like:
A: It will be business as usual, and you will continue to be supported by your local team. For more information about any changes to your individual services, please refer to the appropriate section below.
For Preventative Maintenance customers, your current agreement will remain unchanged. The terms and conditions of your agreement, including rates and maintenance and service coverage, will continue to apply. Upon the expiration of your current agreement, Enercare is excited to offer you a wide range of new service and maintenance agreements to better support your business.
A: Your existing agreement will remain in effect until the agreement end date. Upon expiration of the agreement, we can work with you to determine the best Enercare Protection Plan/Preventative Maintenance program is best suited for your equipment.
A: If you already have your maintenance appointment booked, it is business as usual, we will see you on your appointment date as scheduled. If you need to change your date, call 1-800-678-9478 to schedule a new date and time.
A: We will contact you directly to schedule your appointment. Alternatively, please call us at
1-800-678- 9478 to book.
A: If you already have your maintenance appointment booked, it is business as usual, we will see you on your appointment date as scheduled. If you need to change your date, call 1-800-678-9478 to schedule a new date and time.
A: Starting in August 2024, any bill you receive will come directly from Enercare, your payment options will remain unchanged, but your payments will now be directed to Enercare. Additionally, you will need to update your accounts payable and set up Enercare as a vendor.
A: The Membership agreements to which you currently subscribe will end on contract end date. Upon renewal we will work with you to determine the best Enercare Protection Plan/Preventative Maintenance agreement best suited for your equipment.
A: The same warranty coverage will continue to apply.
A: Upon servicing your equipment, the Enercare technician will assess eligibility for warranty coverage. If you have previously purchased extended warranty coverage, please provide the technician with any available documentation. If your service/repairs are deemed covered under warranty, the technician will register the warranty claim on your behalf.
A: We are excited to offer you a wide range of service plans to maintain, protect and support your business. To best protect yourself and extend the life of your equipment, Protection Plans give you regular maintenance, unlimited service calls plus parts and labour coverage* – the ultimate equipment and unexpected expense protection. For more information on available plans, please visit: https://www.enercare.ca/commercial/commercial-hvac-equipment-protection-plans
Disclaimer/Legal:
*Term and conditions and certain exceptions apply, see protection plan terms and conditions for details.
©2025 Enercare