How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you may have read about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

We are here to calm your fears!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed instructions, see their Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or turning off completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and running again.

Indications of this glitch include the following:
  • the thermostat not working in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After around 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the thermostat has turned on during this time, power it off and then turn it back on again, manually restarting the thermostat. Once it has completely restarted, plug it back in to complete charging. After about 60 minutes of charging, unplug the Nest Thermostat and reconnect it to its base.

You should be ready to rock and this point, but again, for more completed instructions and information, please visit Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Service Experts Commercial HVAC put in your Nest Thermostat, please reach out to us at 289-201-2346 or schedule an appointment online. If your Nest Thermostat was not installed by Service Experts Commercial HVAC, please reach out to Nest Support here.

Additionally, do not let this occurrence concern you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is truly saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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